To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered Tuesday through Saturday before 8 to 10 PM.
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.
If your order hasn’t shipped yet, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 10days of product delivered.
Most customers can expect to receive their supplies within 10 to 30 days differs location. Orders that require prescription approval or personalisation may take longer to ship.
We offer most of countries shipping free but some countries has limitation about that and we will send an email after purchase.
We ship via the best,quick and premium carriers to provide you with the fastest and most reliable service available.
Nope! If you’re not home, the driver will leave your package at the door or with your doorman.
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses.
All items purchased from https://darkpet.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
To place an order, make sure you are logged in to your darkpet account or create a new account.
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the square button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the square button that says “Proceed to Checkout.”
On the checkout page, add or select your shipping address. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the square button that says “Place Order.” We’ll send you an email confirming your order.
If you don’t have paypal account you may pay through your international VISA or MASTERCARD also by paypal. If you want to pay by any other different payment method please send us your product details and we will send you a secured link to make the the payment. You can pay through Western Union or Bank transfer too.
Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There’s no need to call or update anything online.
When you place an order, you will see a pending charge on your payment method for the total cost of your order. The pending charge will disappear within 24 to 48 business hours after your order ships.
We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:
1.One pending charge for the grand total of your order
2.Separate, final charges for each shipped box
Rest assured, you will only be charged for shipped items.
If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
We accept Visa, MasterCard, American Express, Discover and PayPal.
You can reach one of our devoted customer service reps toll-free at 1-334-375-9850 anytime, day or night – we’re available 24/7. You can also chat or email firstname.lastname@example.org, and we’ll get right back to you with a response.
We’re available all day every day, 24/7, 365 days a year.